REFUND & CANCELLATION POLICY

1. Introduction

NORA Foundation appreciates every contribution made towards its charitable activities.

Donations are voluntary contributions intended to support the organisation's charitable objectives. This policy explains how refund and cancellation requests relating to donations are handled.

2. Donation Refund Requests

As donations are voluntary contributions, refund requests are not automatically guaranteed.

However, NORA Foundation may review refund requests in circumstances such as:

• Duplicate transactions.

• Incorrect donation amounts caused by a verified payment error.

• Unauthorised transactions reported by the donor.

• Technical errors resulting in an unintended payment.

• Other exceptional circumstances considered appropriate by the organisation.

Each request will be reviewed individually.

3. How to Request a Refund

Donors who believe that a refund is necessary should contact NORA Foundation using the following details:

Email: norafoundation14@gmail.com

Phone: +91 73868 97897

The request should include:

• Donor's name.

• Registered email address or phone number.

• Donation date.

• Donation amount.

• Transaction reference or payment ID.

• Reason for requesting a refund.

• Supporting payment evidence, where available.

Donors should not share passwords, UPI PINs, OTPs or other confidential banking credentials.

4. Review and Processing

NORA Foundation will review the submitted request and may contact the donor for additional information.

Where a refund is approved, it will generally be processed through the original payment method, subject to payment gateway and banking procedures.

The actual time taken for the amount to reflect in the donor's account may depend on the relevant bank or payment provider.

5. Non-Refundable Circumstances

Refunds may not be available for:

• Valid donations voluntarily made without a payment error.

• Donations already utilised for charitable activities.

• Contributions made with specific donor restrictions that have already been fulfilled.

• Requests that cannot be verified or are inconsistent with applicable law.

This section does not limit any rights or remedies available to donors under applicable law.

6. Unauthorised Transactions

Donors who suspect unauthorised use of their payment method should immediately contact their bank or payment provider and notify NORA Foundation.

7. Cancellation of Recurring Donations

Where recurring donation facilities are offered, donors may request cancellation through the payment platform or by contacting NORA Foundation.

Cancellation will be subject to the payment provider's processing requirements and timelines.

8. Policy Changes

NORA Foundation may update this policy from time to time. The latest version will be published on the official website.

9. Contact

For refund and cancellation requests:

Email: info@norafoundation.in

Phone: +91 7386 897 897